Financial ombudsman training session held in Senegal

Jan 11, 2012

With the development of credit institutions in Senegal, disputes between banks and customers are increasingly common.

To support relationships between parties, a financial ombudsman service was created within the Observatory for the Quality of Financial Services (OQSF).

The role of the ombudsman was explained on Saturday (January 7th) to those who use financial institutions at a meeting organised in Mbour by the National Consumer Union of Senegal (UNCS), in partnership with the OQSF, APS reports.

Aboubacrine Dat of the OQSF said that the solution promotes an amicable, fair and diligent resolution of conflicts.

"Referral to the ombudsman is free and carried out in writing. The referral letter must be accompanied by a precise and detailed description of the case and all available evidence," he was quoted by Walfadjri as saying.

Mr Dat added that the ombudsman checks pricing terms applied to dispute cases and their conformity with the pricing guides of the financial institution, the usual practice of the financial sector and with the rules of the relevant supervision and control authorities.

The ombudsman is based within the OQSF, which was created in February 2009. The mediation is carried out by an independent ombudsman, bound by the strict code of professional secrecy.ADNFCR-2976-ID-801261823-ADNFCR