Kenya: NIC Bank to offer banking services via social media
Kenyans can now use Facebook or Twitter to access banking services.NIC Bank Group has announced that it will be the first bank in Kenya to launch a social media banking platform.
Dubbed "NIC KONNECT", the platform will allow customers to use social media such as Whatsapp, Facebook, Twitter or Telegram to securely access banking services.
They will have to use a secure PIN to access mini statements, balance inquiry, airtime purchase, funds transfers and make utility payments, Capital FM reports.
The bank said that more services such as merchant payments, mobile money, cheque book and card ordering will soon be available.
"This new innovation is aimed at providing our customers with an easier point of interface with their bank," said NIC Group managing director John Gachora.
Mobile money is popular in Kenya. Transactions valued at 87 per cent of the country’s GDP passed through mobile banking service M-Pesa alone in 2014. There are 26 million mobile money customers in Kenya.