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Smart Operations: A Guide for Financial Institutions on Incorporating Client Protection Practices into Institutional Operational Areas

Oct 31, 2013 | The Smart Campaign | The Smart Campaign

This tool suggests appropriate roles for 11 of the most common areas of microfinance operations. These are: executive management, product research and development, product management, human resources, marketing and promotions, sales force and frontline employees, finance, risk management, legal, information technology and communications (ICT) and complaints/customer service.

Theme: Consumer Education and Protection, Financial Inclusion | Pages: 50
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