Providing Insurance Responsibly

This paper explores the seven principles of responsible insurance that can guide insurance providers to make the changes needed to become more responsible. If applied to the five stages of the value chain, namely 1) product design, 2) marketing, education, and sales, 3) enrolment, renewals, and premium collection, 4) policy administration and servicing and 5) claims management, they can bring substantial long-term benefits not only to clients, but also to providers.