Lesotho: Demand, Supply, Policy and Regulation

The MAP Diagnostic comprises a comprehensive country context, demand-side, supply-side and regulatory analysis. The supply-side analysis covers the markets for payments, savings, credit and insurance, respectively. Hence the report provides an understanding of access to financial services in a broad context. The demand-side component includes an analysis of access, usage, perceptions and attitudes of financial services by different target groups. The demand-side analysis draws from quantitative data provided by the Lesotho FinScope Consumer Survey 2011 and qualitative research in the form of focus group discussions, immersion visits and key informant interviews.