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Implementing Training for E/M-Banking Agents

Jan 31, 2013 | D. George, N. Narain, V. Shukla | MicroSave

In this note the authors examine the process of designing and delivering effective training programmes to e/m-banking agents. They take us through the steps involved and outline some of the best practices followed by successful agent network managers (ANMs) worldwide.

Theme: Consumer Education and Protection, Financial Inclusion, Digital Finance | Pages: 2
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