How Financial Institutions and Fintechs Are Partnering for Inclusion: Lessons from the Frontlines

This report is part of a two-year initiative, Mainstreaming Financial Inclusion: Best Practices, that aims to help advance efforts of financial institutions to reach customers at the base of the economic pyramid. It is the first of six reports in this series. Partnerships between financial institutions and fintechs are shaping the future of customer engagement, institutional strategy, and the general trajectory of the finance sector. All of these will have special relevance to the inclusion of new or disengaged customers into the financial system.