Financial capability and the poor: are we missing the mark?

This research proceeds to unpack and understand how financial capability interacts with financial management, by seeking consumers’ descriptions of financial capability as a lived experience. Over the course of July 2010, this research conducted 50 in depth interviews in Coast Province with consumers representing a wide range of experiences using formal and informal financial services. The consumers interviewed were Kenyans, who, for many, had their first engagement with formal financial services through M-PESA.