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Facilitating the Market for Capacity Building Services

Sep 15, 2014 | M. El-Zoghbi, K. Lauer | CGAP

This Focus Note builds on the ideas discussed in “Facilitating Market Development to Advance Financial Inclusion” (El-Zoghbi and Lauer 2013) and addresses the capacity issues faced by retail financial service providers. Drawing on examples, this Focus Note addresses the question: what does it take to facilitate a sustainable, commercially viable market for capacity building services delivered to FSPs?