DIGITAL CREDIT CONSUMER RISKS IN CÔTE D'IVOIRE: Results of national survey –Executive Summary

This study is part of the activities of the Laboratory for the Protection of Consumers of Digital Financial Services in the West African Economic and Monetary Union (WAEMU), launched by CGAP in 2021, with the objective of helping local actors build a responsible ecosystem for digital financial services (DFS) at the national and regional level. To operate responsibly, the digital finance ecosystem requires at least three conditions to be met, referred to as the three Cs: ecosystem players' approaches are customer-centric, they have the capacity to promote a responsible approach, and collaborations help protect and bring value to customers.