Delivering Formal Financial Services to Savings Groups: A Handbook for Financial Service Providers

This handbook serves as a tool for FSPs in the design and delivery of financial services to SGs. The handbook is comprised of three sections: • Section 1 describes the market segment, who the customers are and what services they want. • Section 2 provides insights into the three main challenges that financial service providers face in serving this market — last mile delivery, understanding the consumer needs and determining the business value — and how to respond to them. • Section 3 details the steps in the design and delivery of financial products to SGs and includes case studies that illustrate the successes and challenges realized in this process.