Consumer Risks and Digital Financial Services: A Côte d’Ivoire Study

This paper is a supplement to the CGAP Blog "Growth of Digital Finance in Côte d’Ivoire is Not Without Risks" (September 2022).

Côte d’Ivoire has seen strong growth of mobile money, which has created new economic opportunities on an unprecedented and notable scale, and the country is increasingly embracing digital financial services (DFS) to unlock additional financial inclusion benefits for consumers. However, DFS also exacerbate existing risks for consumers, according to CGAP’s global research, and continue to introduce new and ever-evolving risks—some outgrowing consumer adoption rates.