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Agent Network Accelerator Research: Democratic Republic of the Congo Regional Report

Feb 04, 2019 | D. Sackho-Patel, J. Frydrych, N. Kiarie | MicroSave
MicroSave Consulting (MSC) conducted a qualitative study to understand the internal factors in the management of DRC agent networks that promote or hinder the success of these networks, and to provide guidance on how the operational management of the agent networks can be improved. The study examined the success factors in agent network management, specifically looking at agent network structure, agent viability, quality of agent support and provider compliance and risk. The study was conducted between May and November, 2018. It included 50 agents across the country and 19 interviews with the top three mobile network operators and two financial institutions that currently offer mobile financial services.