Ugandan banks 'need to make customers happy'

Dec 17, 2010

Banks in Uganda need to put an emphasis on customer service and ensure opening a new account is as easy as possible, Deputy Governor of the country's central bank Louis Kasekende has stated.

Speaking at a meeting of Diamond Trust Bank's customers earlier this week, he said the relationship between financial institutions and their clients "must be built on trust", New Vision Online reports.

"We should avoid temptations of using advertisement to convey information that is inconsistent with the state of services on the ground," he remarked.

And the Deputy Governor warned those that provide bad customer service - in the form of long queues and poor handling of complaints - are likely to lose business.

The central bank has issued licences to nine new companies since 2007 and is currently in the process of providing approvals to Islamic and merchant financial institutions.

Tumusiime Mutebile, Central Bank Governor, was recently quoted by the news source as saying there were 381 bank branches in Uganda as of September 30th 2010, along with 589 ATMs.