Nigeria: Union Bank introduces first bot software for banking services and operations
The NSE-listed Union Bank of Nigeria announced last May 22 it will deploy an innovative Robotic Process Automation (RPA) technology for banking operations.This technology is the first of the sort in the country. It consists in the use of
robotics software to automatize repetitive tasks, reduce mistakes and handle tedious operations
performed by staffers. Emeka Emuwa, the bank’s Managing Director, said that this technology is designed to
enhance staff productivity, reduce process turnaround time and improve accuracy and compliance.
“With the new technology in place, employees are better able to focus on other value adding and customer related functions, significantly improving the overall quality of customer experience,”
he commented. Furthermore, the manager indicated that the RPA technology is part of the bank’s transformation program which includes the redefinition of the business model, the provision of simpler, smarter banking services to customers. Source: Ecofin Agency