Delivering Formal Financial Services to Savings Groups: A Handbook for Financial Service Providers

S. Chitedze, R. Bist, C. Statham et al. | The SEEP Network

This handbook serves as a tool for FSPs in the design and delivery of financial services to SGs. The handbook is comprised of three sections: • Section 1 describes the market segment, who the customers are and what services they want. • Section 2 provides insights into the three main challenges that financial service providers face in serving this market — last mile delivery, understanding the consumer needs and determining the business value — and how to respond to them. • Section 3 details the steps in the design and delivery of financial products to SGs and includes case studies that illustrate the successes and challenges realized in this process.

Categories:
Access to Finance, Informal Finance
Pages:
32
Year of publication:
30.04.2017
External Document: