Delivering Formal Financial Services to Savings Groups: A Handbook for Financial Service Providers

S. Chitedze, R. Bist, C. Statham et al. | The SEEP Network

This handbook serves as a tool for FSPs in the design and delivery of financial services to SGs. The handbook is comprised of three sections: • Section 1 describes the market segment, who the customers are and what services they want. • Section 2 provides insights into the three main challenges that financial service providers face in serving this market — last mile delivery, understanding the consumer needs and determining the business value — and how to respond to them. • Section 3 details the steps in the design and delivery of financial products to SGs and includes case studies that illustrate the successes and challenges realized in this process.

Access to Finance, Informal Finance
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