Customer Satisfaction and Needs Assessment: A Report About Uganda’s Insurance Sector

M. Rukundo, M. Nanyazi, M. Mafabi | FSD Uganda

The overall objective of the survey was to assess the satisfaction levels of different stakeholders within the Insurance sector and to identify service gaps and propose solutions to that will improve service delivery and performance in the sector. This survey adopted a qualitative and quantitative approach to data collection and the target respondents were the key stakeholders in the insurance sector including consumers, agents, brokers, assessors, insurers, regulatory bodies and industry associations. Below are highlights from the survey findings.

Uganda, Insurance
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