For the Kenya Post Office Savings Bank (KPOSB) and the WSBI Programme, a really powerful tool for better understanding the client journey was the analytical work we collaboratively started late 2014 with the aim to understanding reasons and finding solutions for people not using their account after a first initial deposit had been made. Account dormancy is an industry-wide problem.
What we learned from the Conference on Financial Sector Development in African States Facing Fragile Situations? - Part 1
Last month, leaders from the public and private sectors and development partners gathered in Abidjan to discuss the links between fragility, resilience and financial sector development in Africa.