Smart Operations: A Guide for Financial Institutions on Incorporating Client Protection Practices into Institutional Operational Areas

The Smart Campaign | The Smart Campaign

This tool suggests appropriate roles for 11 of the most common areas of microfinance operations. These are: executive management, product research and development, product management, human resources, marketing and promotions, sales force and frontline employees, finance, risk management, legal, information technology and communications (ICT) and complaints/customer service.

Categories:
Microfinance, Financial Capability
Pages:
40
Year of publication:
31.10.2013
External Document: