Breaking the ICE: The role of insurance associations in insurance consumer education

C. Fonseca, A. Dalal | ILO, Microinsurance Innovation Facility

In the last decade, some insurance associations (IAs) have expanded beyond their traditional core functions to develop insurance consumer education (ICE) programmes. Based on a review of the experiences of IAs in five countries, namely Brazil, Colombia, Kenya, Mexico and South Africa, this paper discusses the steps that should be taken during the preparation of an ICE. These include assigning responsibility internally, defining funding mechanisms, setting clear goals, defining the programme target and identifying partnership opportunities.

South Africa, Kenya, Financial Capability, Microinsurance
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