Financial Capability Documents

30.04.2017 | M. Buku, R. Mazer | CGAP

This Brief highlights how fraud is impacting mobile money providers, agents, and consumers, as well as efforts to reduce risks and vulnerabilities to fraud in mobile money and related services. While it is not possible to remove fraud entirely from...

30.04.2017 | A.B. Fanta, K. Mutsonziwa, B. Berkowitz et al. | FinMark Trust

A third of adults in SADC are indebted and with access to credit from either a formal or informal lender, while a quarter of adults exhibit signs of over-indebtedness which implies that three quarters of those that borrow fall into the trap of...

30.04.2017 | MAP, FinScope, FinMark Trust | FinMark Trust

The objectives of FinScope Consumer Survey Burkina Faso 2016 were to understand the adult population in terms of: • Livelihoods and how they generate their income • Their financial needs and demands • Their financial perceptions, attitudes, and...

04.01.2017 | A2ii, IAIS, FinMark Trust, FSB | Access to Insurance Initiative (A2ii)

This report summarises the key take-aways and recommendations of the seminar on Financial Education: Challenges, Trends and Measures of Success in Supporting Financial Inclusion in Sub-Saharan Africa held in September 2016 in Sandton, South Africa.

31.12.2016 | H. Attia and H. Engelhardt | GIZ

Financial literacy as well as financial consumer protection became an increasingly important feature of a financially inclusive environment. Across the Arab region many initiatives have sought to enhance financial education at the national and...

30.11.2016 | MAP, FinScope, FinMark Trust | FinMark Trust

This pocket guide represents some of the key market data on financial inclusion. The objectives of this report were to understand the adult population in terms of: Livelihoods and how they generate their income; Their financial needs and demands;...

30.11.2016 | Technoserve | Technoserve

Cross-border remittances originating from South Africa are of particular importance on the international stage. Nearly $2 billon is sent every year from South Africa to Southern African Development Community (SADC) countries, making it the largest...

31.10.2016 | K. Burritt, G. Coetzee | CGAP

Many financial service providers struggle with high levels of account dormancy and customer dropouts, limited service usage, and loss of their best clients to other providers (GMSA 2014; Cheston, Conde, Arpitha, and Rhyne 2016). Negative customer...

03.10.2016 | A.B. Fanta, K. Mutsonziwa, D. Naidoo | FinMark Trust

This paper provides cross-country comparisons of financial literacy in the SADC region. It also presents the link between financial literacy and product uptake including the relationship between financial literacy and productive usage of debt. The...

31.08.2016 | AFI Digital Financial Services (DFS) Working Group | AFI

This guideline note was developed by the AFI Digital Financial Services (DFS) working group to provide universal definitions of key digital financial services terms.

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